Shipping policy

Shipping Policy

At Mel’s Craft Page, we ensure that every item is crafted with care and delivered to you in a timely manner. Below are the details of our shipping process:

1. Production Time

  • Personalised Items: Most custom orders take 1-2 working days to create before dispatch.
  • Memory Items (e.g., Memory Blankets):
    • We begin the order once we receive your fabric/materials.
    • Creation time is 1-2 working days after receiving the materials, after which the item will be shipped.

2. Shipping Options & Costs

We offer two shipping options within the UK:

Standard Delivery:

  • Estimated delivery: 4-5 working days
  • Cost: £5.00

Express Delivery:

  • Estimated delivery: 1-2 working days after dispatch
  • Cost: £7.00

3. Shipping Timeline for Memory Items

For items that require you to send in memorable fabrics (e.g., clothing for memory blankets):

  • Production begins once we receive your fabric/materials.
  • After 1-2 working days of creation, the item will be shipped via the delivery method of your choice (Standard or Express).
  • Please ensure that the materials are securely packaged and sent using a tracked service, as we are not liable for any items lost or damaged during transit.

4. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking number so you can follow the progress of your delivery.

5. Delivery Delays

While we strive to meet delivery timelines, unforeseen delays due to postal services or weather conditions may occasionally occur. If your order is delayed beyond the expected time, please contact us for assistance.

6. International Shipping

Currently, we only ship within the United Kingdom. If you are interested in international shipping, please get in touch, and we’ll do our best to assist.